Let’s get you into the Club.
Joining is free. Start with your email; your holiday preferences and marketing choices can wait until you’re signed in.
Join or sign inNeed a hand signing in?
I haven’t received my email
Look for Your CHNW Retreat Club sign-in code from hello@club.caravanholidaysnorthwales.co.uk. Check Junk or Spam and check the address you entered.
Return to the sign-in page. Choose Change email address if needed, then request a code for the corrected address. Use the newest email.
My code has expired or isn’t accepted
Your six-digit code works once, lasts 10 minutes and belongs to the browser where you requested it. After five unsuccessful attempts, request a fresh code. If you changed browsers, request a new code there or use the sign-in link in the email.
I would rather use the email link
The same email includes a Sign in to Retreat Club link. It works once and expires after 10 minutes. If you already used the code or link, request a fresh email. If you were linking a stay, return to your original tab afterwards or reopen the original Stay Hub invitation.
Do I need a booking or marketing subscription?
No booking is needed to join the Club. Joining does not subscribe you to marketing. You choose Email, WhatsApp and SMS updates separately after signing in.
How do I use points from an eligible stay?
Link your eligible completed direct stay to your Club account. Points are subject to the Club reward rules. Ask CHNW to apply your available points to an eligible future direct booking before payment. Points do not cover fees or security deposits.
Talk to Florence or the CHNW team
Florence can answer Club questions on WhatsApp and guide you through the sign-in steps. If account-specific help is needed, ask for the CHNW team. No one needs your sign-in code or email link.
WhatsApp opens separately so you can keep your sign-in page open. Nothing is sent until you choose to send it. You can also reply to your Club sign-in email for help.